Meeting documents

Cabinet is asked to:

1. Come to a view on how the organisation is performing

2. Take action to improve performance where necessary

Cabinet received a summary report, scorecard and detailed measures for each of their portfolio areas and were asked to update on those areas that were being flagged as red.

Community Engagement and Public Health

• Customer service calls abandoned – more training and communication to the public was needed to ensure the right route was being used i.e. using Fix My Street to report problems such as potholes.  The risk remained a focus.
• Percentage in receiving NHS health check – More communication was required and not seen as a priority by doctors due to other pressures.
• Successful alcohol completions – Would be monitored over the coming months.  Service was seeing individuals with more complex needs.

Health and Wellbeing

• Average length of stay in residential nursing care – it would take some time to turn around, but improvements would be seen with the ongoing work within the service.
• Delayed transfers of care from hospital – initiatives were in place to manage the target down.  It was also reviewed by the Health and Wellbeing Board and would continue to be a focus.
• Percentage contacts progressed to assessment in Adult Social Care – targets had been readjusted and could take 2-3 years to meet ambitious targets.  Showing as red but progress had been made.
• Percentage of Adult Social Care clients receiving an annual review – high on the agenda with a bespoke review team having been set up.
• Percentage of people re-abled with an outcome of Independence – part of the Transformation Programme and progress was being made.
• Percentage of adults with learning disabilities in paid employment – showing slightly under target but ahead of both national and regional benchmarking.  Improvements were ongoing.

Children’s Services

• Six reds were highlighted within the report and Mr Whyte stated the importance of the Children’s Service improvement plan and phase 2 being in place to continue to address those areas currently underperforming.
• There would be visible improvement over the coming quarter
• The improvement plan remained a top priority for the Council.

Education and Skills

• Permanent exclusion rate – higher than the national average but improvements had been made over the past year.  Positive support to schools with the introduction of the Side by Side programme.
• Education, Health and Care Plans (EHCs) – progress heading in the right director with numbers expected to be closer to the national average in the coming year.

Resources

• Percentage of BCC Website pages that meet accessibility standards – webpages are designed with a reading age of 9 years old but this also referred to accessibility for those with sight problems.  There had been some improvement and the team were working on further improvements.  A national standard had been set by central government in September 2018.

Planning and Environment

• Percentage of waste collected for recycling, reuse, composting or anaerobic digestion from Household Sources – this was a green target and Mr Chapple thanked all officers for their hard work.
• Complimented on number of country park visitors.

Transportation

• Percentage of overall Capital footway programme delivered by year end – work would start in the later part of the year.
• Delivered all road surface schemes.
• Work would now commence on the footpath scheme.

RESOLVED: Cabinet NOTED the update report.